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Outstanding Customer Service

September 7, 2010 by Keith | 2 Comments

mini Australian ShepardOver the past few days, our doggy daycare software has been bugging out and acting strange.  So today, the tech support department from the software company was logged on to our computers for about 6 hours trying to fix the problems.  They fixed it and also upgraded us to the latest version of the software which is going to have some really cool features you can take advantage of in the next few months.  I was impressed that they would take almost the entire day to work out our little problems.  I could understand if we were a national franchise or a place that had multiple locations, but we are not.  Thanks guys!  I have never seen our computers move so fast.

After they logged off, I had to re-setup our printers, and I am not quite as fast as the tech support department is.  It took me almost 2 hours to get it going!

Nittany who is in the picture is a mini Australian Shepard who comes to doggy daycare a few times each week.

Have a good night.

Keith

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Auntie Roxy

September 6, 2010 by Keith | Leave a comment »

Bernese Mountain Dog Puppies MinneapolisThere is some big news around our house!  Roxy is a Auntie!! Her sister Ruby,  just had 10 beautiful Bernese Mountain Dog puppies and Trycia and I can’t wait to meet them!  Ruby’s owner sent us a few pictures of the 2 day old puppies and we showed them to Roxy!

Just wanted to share!

Keith

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A fun Dog Community Wedding

September 5, 2010 by Keith | Leave a comment »

minneapolis dog weddingI love when the Twin Cities dog community comes together for a fun time.  Last night Molly Feeney who owns Just Paws Puppy Training got married, and lots of our friends were at the reception.  In the picture are Sarah (Sarah Beth Photography), Trycia (Pampered Pooch Playground) and Ali (Sidewalk Dog).

Hope everyone has a great weekend!

Keith

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Dog Webcam Fun

August 31, 2010 by Keith | 1 Comment

dog daycare webcam pictureLast week I ordered a camera that we can put around one of our daycare dogs necks and it captures what they see.  We tried this yesterday with Camielle who is one of the Boxers that comes to daycare.  It captured a picture every 3 minutes and most of them were blurry, but this one was kinda cool.  It is just interesting to see daycare as the dogs see it. We are going to play with it a little more and hopefully get some more cool pictures.

Have a great day!

Keith

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Lake Minnetonka Fun

August 29, 2010 by Keith | 2 Comments

dogs at big island on lake minnetonkaYesterday Trycia and I went out on one of our friends boats on Lake Minnetonka and once we got to Big Island, we saw so many dogs!  We were walking along all the boats and saw Fletcher the Bernese Mountain Dog that was swimming, and when he got tired he would lay on his water mattress!  We stopped to talk with the owner and bonded over Bernese Mountain Dogs (maybe one day Roxy will lay on the mattress like Fletcher).  I wish i brought our camera because it was the cutest thing I have ever seen.

We kept going and there must have been over 20 dogs that were all on boats or in the water.  Pretty cool!  My personal favorite was this picture I took of a guy pushing 4 of them on their water mattress.  He passed our boat 3 times!

Hope everyone had a great weekend!

Keith

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Gracie and her spa day

August 26, 2010 by Keith | Leave a comment »

gracie the miniature schnauzerToday Gracie (miniature schnauzer) stopped in for her spa and grooming appointment with Tami our groomer.  I walked back to check on Gracie after her bath and she was hanging out in the dryer and she seemed to love having the air blow on her.  She looked so happy!  Gracie belongs to Sarah, who runs Sarah Beth Photography.  After she picked up gracie, we went out for dinner with us while Gracie and Roxy stayed at our house.  We ate at Cafe 28 which is down the street from our house in Linden Hills and we saw the banners she designed for Woofstock.  We are really excited to be a sponsor of this great event.  Side note about Sarah Beth.. Mention the PPP and you save 10% on a session.

Have a great night!

Keith

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A long fun day

August 24, 2010 by Keith | Leave a comment »

Ellie the BeagleToday we had our 3rd dog wash at the Galaxy Drive In and raised over $420 for the Minnesota Boxer rescue.  One of our core values of Pampered Pooch Playground is to give back to the local dog community in various ways.  Tonight we had lots of fun washing over 85 dogs!

Ellie the beagle is one of the dogs that has been a regular face at the PPP for doggie daycare for the past 2 years and tonight after daycare her mom brought her to the dog wash down the street. Ellie is very well known around the daycare for wearing a different bandanna each time she comes!

Have a great night.

Keith

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Great Customer Service

August 22, 2010 by Keith | Leave a comment »

This weekend some of Trycia’s family came to visit and I took all the kids to meet the dogs.  They loved all the dogs that we intorduced them to, but really loved Coco the Chihuahua and Skippy the  Doodle.

After we left the PPP, we went to the Mall of America (I guess when you are from out of town and under 12 years old, it is a cool place to go).  They even had their picture taken with the Minnesota Viking Cheerleaders! We stopped at Tucci Benucch for lunch and they went over the top with accomodating us.  2 of the kids have allergies to foods, so they printed up a special menu just for them and made them feel just as special as any other guest.  A the PPP we try to do it the same way, as I feel outstanding service is a lost art.

Have a good Sunday.

Keith

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More Pictures

August 20, 2010 by Keith | Leave a comment »

As many of you know Trycia loves to take pictures of our doggy daycare and hotel guests!  She just uploaded some new ones to the August photo gallery.  Deluca who is in the picture is one of the Jack Russell Terriers that comes to doggy daycare .  Oh, she comes with her brother Dean.  Those of you who have been to New York, will think the names are pretty funny!

I just ordered a camera that goes around a dogs collar so we can see what they see.  I can’t wait to try it out!

Have a great weekend!

Keith

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What a turnout!

August 19, 2010 by Keith | Leave a comment »

What a turnout we hat for Sushi with your Poochie last night at Tiger Sushi in Uptown Minneapolis. So many of our customers were there, and we got to meet lots of new friends as well.  Sarah Beth Photography was there working her magic with the camera and she will have the pictures online soon.  Kaia who is one of the cattle dog mixes that comes to doggy daycare loved her doggy ice cream!  Kaia was also one of our old foster dogs that found her forever home!

After the party was over last night, we started to plan our next big dog event!  As soon as we get all the details worked out, I will let you know what it is.

Have a good day.

Keith

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